Submitting a grievance on the Janasunani portal of Odisha is a straightforward process designed to ensure that citizens’ concerns and complaints are addressed efficiently by the relevant authorities. This platform is part of the Odisha government’s commitment to transparency, accountability, and citizen-centric governance. The Janasunani portal provides an accessible, digital interface for citizens to voice their issues, ensuring that every grievance reaches the appropriate department for resolution. Below is a detailed guide on how to submit a grievance on the Janasunani portal, covering each step of the process in detail.
Steps to Register on Jana Sunani Portal Odisha
Step 1: Visit the Janasunani Portal
The first step in submitting a grievance is to access the Janasunani portal. The portal is the official online platform where grievances can be lodged. To get started, open your web browser and navigate to the following URL: Janasunani Portal. This portal is the centralized platform for all grievance redressal in Odisha and is available in both English and Odia languages, making it accessible to a broader audience.
Step 2: Register or Log In
Before you can submit a grievance, you need to have an account on the portal. If you are a first-time user, you will need to register. Registration is simple and requires basic information. Here’s how you can do it:
- Sign Up: Click on the “Sign Up” option available on the homepage. You will be prompted to enter your mobile number or email ID. After entering the details, you will receive a one-time password (OTP) on your mobile or email. Enter the OTP to verify your account.
- Create an Account: After verification, you will be asked to create a password for your account. Once you set your password, your registration process is complete, and you can log in to the portal.
- Log In: If you are already registered, click on the “Log In” button. Enter your mobile number/email ID and password. After entering these details, click on the “Log In” button to access your account.
Step 3: Submit a Grievance
Once you are logged in, you can proceed to submit your grievance. This step is crucial as it involves providing detailed information about the issue you are facing. Follow these steps to submit your grievance:
- Access the Grievance Form: On your dashboard, look for the “Submit Grievance” option. Click on it to open the grievance submission form.
- Personal Details: The form will ask for your personal details, including your name, address, mobile number, and email ID. Ensure that you provide accurate information, as this will be used for communication regarding your grievance.
- Grievance Category: Select the appropriate category for your grievance from the drop-down menu. The portal categorizes grievances into various sectors such as health, education, public works, social welfare, etc. Choosing the correct category ensures that your grievance is directed to the relevant department.
- Description of the Grievance: In the space provided, describe your grievance in detail. Be clear and concise in your description, mentioning all relevant facts and details. The more specific you are, the easier it will be for the authorities to understand and address your issue.
- Attach Documents: If you have any supporting documents, such as photographs, letters, or any other relevant evidence, you can attach them to your grievance. There is an option to upload files on the form. These documents can provide crucial context and support your grievance, increasing the chances of a timely resolution.
- Submit: After filling in all the required fields and attaching any relevant documents, review the information you have provided. Once you are sure that everything is accurate, click on the “Submit” button.
Step 4: Acknowledgment and Grievance ID
After you have submitted your grievance, the portal will generate an acknowledgment receipt. This receipt contains a unique grievance ID, which is crucial for tracking your grievance. The grievance ID serves as a reference number that you can use to monitor the status of your complaint. It is advisable to note down this ID or take a screenshot for future reference.
Step 5: Track Your Grievance
The Janasunani portal provides an easy way to track the status of your grievance. To do this, follow these steps:
- Track Grievance Option: On the portal’s homepage or your dashboard, look for the “Track Grievance” option. Click on it to open the tracking page.
- Enter Grievance ID: You will be prompted to enter your grievance ID. Enter the ID you received when you submitted your grievance.
- Check Status: After entering your grievance ID, click on the “Check Status” button. The portal will display the current status of your grievance, including any actions taken by the authorities, pending steps, or if the issue has been resolved.
Step 6: Follow Up
In case your grievance is not resolved within a reasonable time frame, or if the resolution provided is unsatisfactory, you may follow up through the portal. You can contact the grievance redressal officers using the contact details provided on the portal. There is also an option to escalate the grievance if you believe that it has not been addressed properly. The escalation process involves sending your grievance to a higher authority within the concerned department.
Step 7: Feedback and Suggestions
Once your grievance has been resolved, the Janasunani portal allows you to provide feedback on the resolution process. This feedback is important as it helps the authorities improve their grievance redressal mechanisms. You can also provide suggestions on how the process can be made more efficient or user-friendly.
Contact Address:
Department of General Administration and Public Grievance,
Lokseva Bhawan, Bhubaneswar-751001,
Odisha
Janasunani Official App – Click Here
Janasunani Official Website – Click Here
Conclusion
The Janasunani portal is a vital tool for citizens of Odisha to ensure their grievances are heard and addressed in a timely and efficient manner. By following the steps outlined above, you can submit your grievance, track its progress, and ensure that the relevant authorities take appropriate action. The process is designed to be user-friendly, ensuring that even those with minimal technical skills can easily navigate the portal. Through this initiative, the Odisha government aims to foster greater transparency, accountability, and public participation in governance, ultimately contributing to a more responsive and responsible administration.